2.1 Invitation Only

Access to the Portal is by invitation only. You may only register if you have received a valid invitation issued by HappyWired to the email address held on your contact record. You may not register on behalf of another person or share your invitation with a third party.

2.2 Professional Use

The Portal is intended for use by adults acting in a professional capacity on behalf of their employing or contracting organisation. By using the Portal, you confirm that you are authorised by your organisation to submit and manage support cases on its behalf.

2.3 Account Responsibility

You are responsible for maintaining the confidentiality of your authentication credentials and for all activity that occurs under your account. You must notify HappyWired promptly if you become aware of any unauthorised access to or use of your account.

3.1 Scope of Use

You may use the Portal solely to:

• Submit support cases relating to products or services that HappyWired provides to your organisation.
• View, track, and update support cases associated with your organisation’s account.
• Access self-service resources made available through the Portal, such as the FAQ section.
• Manage your personal portal account profile.

3.2 Restrictions

You must not use the Portal to:

• Submit cases or requests on behalf of any organisation other than your own.
• Attempt to access, view, or modify cases, data, or account information belonging to another organisation.
• Upload or transmit any content that is unlawful, harmful, offensive, or otherwise inappropriate.
• Introduce malicious code, viruses, or any software intended to disrupt or damage the Portal or its underlying infrastructure.
• Attempt to circumvent, disable, or interfere with any security feature of the Portal.
• Use the Portal for any purpose other than the legitimate management of support cases as described in clause 3.1.

HappyWired reserves the right to investigate any suspected breach of these restrictions and to take appropriate action, including suspension or termination of access.

4.1 Accuracy of Information

You are responsible for ensuring that the information you provide in support cases is accurate, complete, and relevant. HappyWired’s ability to resolve your issue depends on the quality of the information provided.

4.2 Case Content

You should avoid including sensitive personal data (such as financial account details or health information) in case descriptions or attachments unless it is strictly necessary to describe the issue. Where such data is included, you do so at your own discretion and accept responsibility for that decision.

4.3 The Portal as One Channel

The Portal is one of several ways to access HappyWired’s support services. It is not the primary or exclusive support channel. Support is also available by telephone and email. The existence of the Portal does not affect or replace any support obligations agreed between your organisation and HappyWired under a separate service agreement.

5.1 Reasonable Endeavours

HappyWired will use reasonable endeavours to make the Portal available. However, we do not guarantee uninterrupted or error-free access. The Portal is provided on an “as available” basis.

5.2 Planned Downtime

The Portal may be temporarily unavailable from time to time due to maintenance, updates, or improvements. Where possible, HappyWired will endeavour to carry out such work at times that minimise disruption.

5.3 No Liability for Unavailability

Because the Portal is a supplementary support channel and alternative means of contacting HappyWired (including telephone and email) remain available at all times, HappyWired accepts no liability for any loss or inconvenience arising from the Portal being temporarily unavailable.

8.1 Termination by HappyWired

HappyWired may suspend or terminate your access to the Portal in the following circumstances:

• End of contract – the service agreement between your organisation and HappyWired comes to an end.
• Misuse – you breach these Terms, in particular the restrictions set out in clause 3.2.
• At your request – you ask for your account to be closed.

8.2 Effect of Termination

On termination, your right to access the Portal ceases immediately. Any data associated with your account will be handled in accordance with the retention periods set out in the Privacy Statement.

8.3 Access to Case History on Termination

The Portal is one means of accessing support case data that HappyWired holds. If you require access to your case history following termination of your Portal access, you should contact HappyWired directly to discuss what information can be made available and in what format.

9.1 No Exclusion of Statutory Rights

Nothing in these Terms excludes or limits HappyWired’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

9.2 Exclusion of Consequential Loss

Subject to clause 9.1, HappyWired shall not be liable for any indirect, consequential, incidental, or special loss arising from your use of or inability to use the Portal, including but not limited to loss of business, loss of data, or loss of revenue.

9.3 Portal as Supplementary Channel

As the Portal is a supplementary support channel and not the sole means of accessing HappyWired’s services, HappyWired accepts no liability for delays in support resolution arising solely from Portal unavailability where alternative contact methods were available.