Privacy Statement
Version 1.0 · June 2026 · Data Controller: HappyWired Ltd
1. Who We Are
HappyWired Ltd is the data controller in respect of personal data processed through the HappyWired Customer Support Portal.
| Contact Detail | Information |
|---|---|
| Registered Name | HappyWired Ltd |
| Registered Address | The Moorings, Unit 7 Crossland Drive, Staveley, Chesterfield, England, S43 3ZS |
| Contact for Data Enquiries | support@happywired.com |
As data controller, HappyWired Ltd determines the purposes for which and the means by which personal data is processed. If you have any questions about how your personal data is handled, please contact us using the details above.
2. Scope of This Statement
This privacy statement applies to:
- Registered users of the HappyWired Customer Support Portal – individuals who have been invited to register and use the portal to submit and manage support cases.
- Anonymous visitors to the portal – individuals who access the portal URL without signing in.
Anonymous visitors are not required to provide any personal data, and none is collected, stored, or tracked during an unauthenticated visit. No cookies or tracking technologies are used for anonymous visitors.
This statement does not cover personal data processed in any other context, such as HappyWired's internal employee data or data processed under separate contractual arrangements.
3. What Personal Data We Collect
We collect only the personal data necessary to provide and administer the Customer Support Portal. This data falls into three categories.
3.1 Account and Identity Data
When you register for and use the portal, the following personal data is collected and held against your account:
| Data | Source | Purpose |
|---|---|---|
| First name and last name | Provided by you via your Microsoft account or profile settings | To identify you within the portal and in support case communications. |
| Email address | Provided by your Microsoft identity provider on authentication | To link your account, send case-related notifications, and contact you about support requests. |
| Business phone number | Optionally provided by you in Profile Settings | To allow the support team to contact you directly for urgent matters. |
3.2 Support Case Data
When you submit a support case or add comments to an existing case, the following data is collected:
- The case title and description you provide.
- Any files you attach to a case or comment.
- The date and time of submission and any subsequent updates.
- The timeline of activity associated with the case, including comments from both you and HappyWired staff.
Support case data may contain personal data beyond the fields listed above if you choose to include it in your case description or attachments. You should avoid including sensitive personal data (such as financial details or health information) unless it is strictly necessary to describe your issue.
3.3 Authentication and Session Data
The portal is built on Microsoft Power Pages and uses Microsoft's identity platform (Microsoft Entra ID or Microsoft personal accounts) to authenticate users. As part of this process:
- A session cookie (
.AspNet.Cookies) is placed on your device when you sign in. This is a strictly necessary functional cookie that maintains your authenticated session. It is not used for tracking or analytics purposes and does not require your consent. - Microsoft's authentication systems process your identity credentials as part of the sign-in flow. This processing is governed by Microsoft's own privacy terms, which you accepted when creating your Microsoft account.
- System-level audit logs of portal activity (such as login events and record changes) are maintained automatically by the Microsoft Power Platform infrastructure. These logs are held within HappyWired's Microsoft environment for security, compliance, and operational purposes.
Beyond the session cookie described above, the portal does not use cookies, tracking pixels, analytics scripts, or any other tracking technologies.
4. How We Use Your Personal Data
| Purpose | Personal Data Used | Lawful Basis (UK GDPR) |
|---|---|---|
| Providing and administering the support portal | Name, email address, case data | Performance of a contract (Article 6(1)(b)), the portal is provided as part of HappyWired's service to your organisation. |
| Managing and resolving support cases | Name, email address, business phone, case content, attachments | Performance of a contract (Article 6(1)(b)). |
| Sending case notifications and updates | Email address | Performance of a contract (Article 6(1)(b)). |
| Maintaining the security and integrity of the portal | Session data, system audit logs | Legitimate interests (Article 6(1)(f)), to protect the portal and its users from unauthorised access and misuse. |
| Maintaining a record of support history during an active contract | All case and account data | Legitimate interests (Article 6(1)(f)), to provide continuity of service and support dispute resolution. |
| Compliance with legal obligations | Relevant personal data as required | Legal obligation (Article 6(1)(c)). |
5. Legal Basis for Processing
HappyWired Ltd processes personal data only where a lawful basis under Article 6 of the UK GDPR exists. The primary bases applicable to portal processing are:
Performance of a contract (Article 6(1)(b))
Processing your name, email address, and case data is necessary to deliver the support portal services that HappyWired provides to your organisation under its service agreement.
Legitimate interests (Article 6(1)(f))
Maintaining portal security, audit logs, and support case history during an active contract serves HappyWired's legitimate business interests and those of our customers, provided those interests are not overridden by your rights.
Legal obligation (Article 6(1)(c))
Where we are required to retain or disclose data to comply with a legal or regulatory requirement.
6. Data Sharing
HappyWired Ltd does not sell, rent, or trade personal data. Personal data collected through the portal is shared only in the following limited circumstances:
| Recipient | Nature of Sharing | Basis |
|---|---|---|
| Microsoft (Power Platform, Dataverse, Microsoft Entra ID) | The portal is hosted on and operates within the Microsoft Power Platform. Personal data is stored in Microsoft Dataverse and authentication is handled by Microsoft's identity services. Microsoft acts as a data processor on behalf of HappyWired under a Data Processing Agreement governed by Microsoft's standard contractual terms. | Data processing agreement with Microsoft. |
| HappyWired staff | Authorised HappyWired employees access case data and account information as necessary to provide support. | Internal operational requirement. |
| Legal or regulatory authorities | Personal data may be disclosed if required by law, court order, or regulatory authority. | Legal obligation. |
No personal data is transferred to any third party outside of Microsoft and HappyWired's own staff for any commercial or marketing purpose.
7. International Transfers
Microsoft may process and store data across multiple regions as part of its global cloud infrastructure. Where personal data is transferred outside the United Kingdom, Microsoft ensures that appropriate safeguards are in place, including the use of the UK International Data Transfer Agreement (IDTA) or equivalent adequacy mechanisms, in accordance with UK GDPR requirements.
HappyWired does not independently transfer personal data outside the United Kingdom.
8. How Long We Keep Your Data
| Data | Retention Period | Reason |
|---|---|---|
| Account data (name, email, phone) | Retained while you are an active contact. Deactivated (not deleted) when no longer active. Deleted 6 months after the end of the contractual relationship between your organisation and HappyWired. | To allow reactivation during an active contract and ensure a clean break after contract end. |
| Support case data (case content, attachments, timeline) | Retained for the duration of the contractual relationship between your organisation and HappyWired. Deleted 6 months after the contract ends. | To provide continuity of support, maintain a service history, and support dispute resolution during the contract period. |
Session cookie (.AspNet.Cookies) |
Session-based. Expires when you sign out or close your browser. | Strictly necessary for portal authentication only. |
| System audit logs | Retained by Microsoft within the Power Platform environment in accordance with Microsoft's data retention policies. | Security and compliance purposes. |
If you believe your data is being retained beyond the periods described above, you have the right to request erasure. See Section 10 for details.
9. Cookies
The HappyWired Customer Support Portal uses a single cookie:
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
.AspNet.Cookies |
Strictly necessary (functional) | Maintains your authenticated session after sign-in. Without this cookie, you would be signed out on every page load. | Session (deleted on sign-out or browser close). |
No analytics cookies, advertising cookies, tracking pixels, or third-party scripts are used on the portal.
Because the only cookie in use is strictly necessary for the portal to function, no cookie consent banner is required under the UK Privacy and Electronic Communications Regulations (PECR).
10. Your Rights Under UK GDPR
As a data subject under UK GDPR, you have the following rights in relation to your personal data:
| Right | What It Means |
|---|---|
| Right of access | You may request a copy of the personal data HappyWired holds about you (a Subject Access Request). |
| Right to rectification | You may ask us to correct inaccurate or incomplete personal data. You can also update your name, email, and phone number directly in your portal Profile Settings. |
| Right to erasure | You may ask us to delete your personal data where it is no longer necessary, where you withdraw consent (if applicable), or where we have no legitimate basis for continued processing. |
| Right to restriction of processing | You may ask us to limit how we use your data in certain circumstances, for example while a complaint is being resolved. |
| Right to data portability | Where processing is based on contract or consent and carried out by automated means, you may request your data in a structured, commonly used, machine-readable format. |
| Right to object | You may object to processing carried out on the basis of legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests. |
| Right not to be subject to automated decision-making | HappyWired does not make decisions about you based solely on automated processing that produce legal or similarly significant effects. |
To exercise any of these rights, please contact us at the address in Section 1. We will respond within one calendar month. We may need to verify your identity before processing your request.
If you are not satisfied with how we have handled your personal data or responded to your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
| ICO Contact | Detail |
|---|---|
| Website | ico.org.uk |
| Telephone | 0303 123 1113 |
| Address | Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF |
11. How We Protect Your Data
HappyWired Ltd takes the security of personal data seriously. The following measures are in place:
- The portal is hosted on Microsoft Azure infrastructure, which provides enterprise-grade encryption of data in transit (TLS) and at rest.
- Access to personal data within the portal is restricted to authorised HappyWired staff through role-based access controls within the Microsoft Power Platform.
- Authentication is handled by Microsoft's identity platform, which supports multi-factor authentication and is subject to Microsoft's own security standards.
- HappyWired maintains system audit logs to detect and investigate any unauthorised access or data incidents.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, HappyWired will notify the ICO within 72 hours of becoming aware, and will notify affected individuals without undue delay where the risk is high, in accordance with Articles 33 and 34 of UK GDPR.
12. Microsoft as Data Processor
The portal operates on Microsoft Power Pages, part of Microsoft's Power Platform. In this capacity, Microsoft acts as a data processor on behalf of HappyWired Ltd. Microsoft processes personal data only on HappyWired's instructions and in accordance with the Data Processing Agreement in place between HappyWired and Microsoft.
Users registered on the portal are part of HappyWired's wider use of Microsoft Power Platform, which includes a Dynamics 365 Customer Service environment. Your contact record exists within this environment and the portal links to it on registration. The processing of your data within the broader Power Platform environment is governed by HappyWired's service agreement with Microsoft.
Microsoft's own privacy statement is available at privacy.microsoft.com.
13. Changes to This Statement
HappyWired Ltd may update this privacy statement from time to time to reflect changes in our data practices, applicable law, or the portal's functionality. The version number and date at the top of this document will be updated accordingly.
Where changes are material, we will take reasonable steps to notify active portal users. Continued use of the portal following notification of a material change constitutes acceptance of the revised statement.
We encourage you to review this statement periodically.
14. Contact Us
For any questions, concerns, or requests relating to this privacy statement or the handling of your personal data, please contact:
| Contact | Detail |
|---|---|
| Organisation | HappyWired Ltd |
| Address | The Moorings, Unit 7 Crossland Drive, Staveley, Chesterfield, England, S43 3ZS |
| support@happywired.com |
End of HappyWired Ltd Customer Support Portal Privacy Statement v1.0